I've run out of credits
Mail already on its way keeps going. Anything that needs credits waits until you have more, and nothing is taken for what didn't happen. Buy more in Billing, or wait for your plan's refill.
Fix it
What keeps going
Mail already on its way. Credits never hold it up.
What waits
Anything that needs credits, like writing with AI, says Not enough credits. Nothing was charged. Nothing was taken.
Get more
| Way | Where |
|---|---|
| Buy more now | Billing: the button beside Credit balance |
| Wait for your plan's refill | Usage shows the date |
| Move to a bigger plan | Billing: View plans |
Your plan's credits are used first. Credits you buy stay until they're used: the refill never resets them.
Good to know
If your provider bills you directly, Billing says so. Ask them for more.
How credits work: How credits work.
Related
How credits workA credit is one unit for all your work: sending, verifying contacts, writing with AI and holding domains. Your plan's credits are used first, then any you've topped up.Film · 1:31Check your usage and creditsOpen Usage. The top shows the credits you have left, what you've used and the date they refill. Below, this month is split by what used them, and Previous months keeps the record.Film · 0:54Your billing: card, credits and statementsOpen Billing to keep your card current, see your plan and your credit balance, buy more credits, and find every monthly statement.Film · 0:50