My campaign won't launch
When a launch is refused, nothing is sent and the message says why. Find the message here, do the one thing it needs, then launch again.
Fix it
A campaign is checked one last time as it launches. If anything would stop it reaching people, the launch is refused, nothing is sent, and a message says what to fix. Find yours below.
Tip
Before you launch, the Review step lists anything left to fix, each with a button that takes you there.
The reply-to address
| The message says | What to do |
|---|---|
| This campaign has no reply-to address yet. | Add one under Sender in the campaign, verify it, then launch. |
| Your reply-to address … isn't verified yet. | Open Verified emails, press Resend beside the address, and click the link in the email that arrives. Then launch. |
| We could not confirm your reply-to address right now. | Nothing is wrong with the campaign. Try again in a moment. |
Verifying takes one click: Verify your reply-to address.
Your sending domains
| The message says | What to do |
|---|---|
| At least 4 verified sending domains are required to send a campaign. | Add domains until four are fully verified: Find and add sending domains. |
| … already in use by another active campaign. | A sending domain carries one live campaign at a time. Choose other domains in the Delivery step. |
Your landing page
| The message says | What to do |
|---|---|
| Your landing page is empty. | Write the page and save it, then launch. |
| Your landing page is unpublished, archived or paused. | A send never puts back a page that was taken down. Make the page live again, then launch. |
| … links can't open the page. | A link in one of the emails points at a page that can't open. Fix or remove it, then launch. |
| Your landing page needs 4 ready domains. | The page is shown on every domain the campaign sends from. Wait until your newest domains are set up, or add more. |
| … chosen domains can't show your landing page. | Swap those domains for ones that are ready. |
| Your landing page couldn't go live. Try again. | Nothing was sent. Try again. |
| Your landing page is live. Try sending again. | The page is live and nothing was sent. Press send again. |
Who it goes to
| The message says | What to do |
|---|---|
| The segment this campaign was set to send to no longer exists. | Choose who gets it again in the Recipients step. |
| A filter isn't finished | Finish the filter, or remove it. An unfinished filter is refused rather than ignored, so no one gets mail they shouldn't. |
| Recipient list has no active subscribers | No one on the list can be sent to yet. Choose another list, or upload contacts: Upload and clean your list. |
Your account
| The message says | What to do |
|---|---|
| This campaign was submitted to an account admin for approval before sending. | An admin on your account approves it, and then it can go. |
| Viewers have read-only access. | A viewer reads reports only. Ask an admin on your account to change your role. |
| Managed customers can view reports only. | Your campaigns are sent for you by your provider. Ask them to send this one. |
| Subscribe to send. | Sending needs a plan: Choose or change your plan. |
| Your subscription is paused. | Update your card in Billing, then launch. |
| Your account has a balance due. | Clear the balance in Billing, then launch. |
| This campaign has already been sent. | Open its report and press Resend. That makes a new campaign with its own report: Can I send a campaign again? |
Good to know
None of these ever stops mail already on its way. Running and scheduled campaigns carry on.
Related
Choose who gets it and get it ready to sendPick the list, check delivery, timing and the sender, fix anything Review lists, then press Send Campaign or Schedule Campaign.Film · 1:31Verify your reply-to addressOpen Verified emails, press Add Email, type the address replies should go to and press Send Verification Link, then click the link in the email that arrives.Film · 0:59Find and add sending domainsOpen Add Domains, type a word that fits your business and press Search, then press Build a group to pick four available domains, and press Add. They're set up for you.Film · 0:58My campaign paused itselfA campaign stops itself when too many emails bounce, or when every version has drawn spam reports. Read the banner on its report, fix the cause, then press Resume.4 steps