Answer replies in your inbox
Open Inbox: replies and form fills are sorted by the campaign, page or form they came from, To answer shows who's waiting on you, and Leads and Tasks keep the follow-up.
Replies and form fills all land in one inbox. Someone who answers your email or fills in your form wants to talk. Keep every one of them in one place, and none gets missed.
Read and answer
Open Inbox from the menu.
Replies are sorted by business, then by the campaign, page or form they came from.
When nothing has come in yet, there's nothing to answer.
To answer shows who's waiting on you. The other views keep starred, snoozed, done and spam apart.
Choose a conversation to read it and answer, right here.
Follow up your leads
Leads lists everyone who has shown interest.
Each stage counts them, from engaged through warm and hot to won.
Leads appear when people click, fill in a form or reply.
Tasks holds the calls and to-dos for your leads.
When one is due, it's listed here.
Choose how replies reach you
Open Settings, top right. It decides how replies reach you.
Forward replies to my email sends you a copy of each reply.
If your business has no designed signature, this plain one signs your replies.
Look up company details adds a lead's company, website and phone.
Change what you like, then press Save.
To sign your replies in your brand instead, see Make your email signature.
Where to next
- Follow up with the people who click: Follow up with a sequence.
- How it works: One inbox for every reply.