Why did I get an email asking for DNS records?
Your sending domains' DNS is yours, so the email lists the records to add there: a bounce address for each domain, and a DMARC record. Add them where the domain's DNS is managed. Your campaigns keep sending while you do.
Your sending domains' DNS is managed by you, so your provider can't add these records for you. The email DNS records to add lists them. With them in place, mail from these domains reaches inboxes more often.
What's in it
Each of your sending domains that needs records has its own block. Each record has its Type, Priority, Name and Value:
| Note beside it | What it is |
|---|---|
| Bounce address | An MX record and a TXT (SPF) record, one pair for each region the domain sends from. The domain gets its own bounce address, so receivers check SPF against the domain itself. |
| DMARC: new record | The domain has no DMARC record. Add this one. |
| DMARC: replace the existing record with this | Your own policy, kept, with the report address added. |
| DMARC: keep only this one record | The domain has two DMARC records, and two cancel each other. Keep this one. |
The DMARC record sends its reports to your provider, so they can watch how your mail is treated.
Add them
Open the place where the domain's DNS is managed.
Add each record as the email shows it.
Some DNS hosts want only the part of the Name before the domain:
bounce-use1rather thanbounce-use1.example.com.
your provider checks every day and switches each one on as soon as it appears. Nothing stops sending in the meantime.