People can't buy tickets, or guests get no emails
Tickets go on sale by card once card payments are set up: press Set up card payments on Go live. Guests' emails go from your own sending address, so with none set up, they aren't sent.
Tickets aren't on sale
Your event can be on your website before its tickets are on sale. Until card payments are set up, it says so: People can buy tickets once card payments are set up.
Open your website, then Go live.
Press Set up card payments.
Follow Get paid to the end.
Free places, and tickets paid at the door, can be booked without it.
Already take cards with your own Stripe account? Take cards with the Stripe account you already have.
Guests get no emails
Your guests' tickets, reminders and changes go from your business's own sending address. With none set up, they aren't sent.
Set one up, and every email from then on goes: Find and add sending domains. Emails skipped before then aren't sent later: guests who booked in the meantime saw their tickets on screen as they booked, but have no email of them.
An email that can't go at first is tried again every few minutes, up to five times.
The builder won't go on
| It says | Do this |
|---|---|
| Your first event’s date has passed | Pick a date still to come. |
| Give the ticket price | Add the price, or choose Free, people book a place. |