When someone chats with your assistant
When a visitor leaves their details in the chat, or is waiting for your team to reply, you get an email with the conversation so far. Reply to the email to answer them. Every chat is in your Inbox too.
How it works
Your assistant answers people on its own. When someone needs you, you hear about it straight away.
The two emails
You get an email, once per conversation, at each of these moments:
| When | The email |
|---|---|
| A visitor leaves their details in the chat | New lead from your chat |
| The chat has told them your team will reply | Waiting for your reply |
Each one holds their name, their email address, the page they were on, when it came in, and The conversation so far.
Answer them
Reply to the email, and your reply goes to them. The whole conversation is in your Inbox too.
The emails go to the address you sign in with. If a team manages your account, they go to that team.
Leads from the chat
- Someone who came from your campaign and leaves their email address in the chat counts as filling in the page's form, so their lead is linked to the campaign.
- Chats in Try it never send an email.
Good to know
An address that bounced or complained before is never emailed.
Related
Set up your chat assistantOpen Assistant from the menu. Tell it about your business, what you sell and what people ask, name it, choose what it can do, try it, then switch it on for your website, your landing pages or another site.7 stepsOne inbox for every replyReplies to your campaigns and follow-ups, and every form filled in, come to one inbox, filed by business and campaign, beside the person who wrote them.Film · 1:30Answer replies in your inboxOpen Inbox: replies and form fills are sorted by the campaign, page or form they came from, To answer shows who's waiting on you, and Leads and Tasks keep the follow-up.Film · 1:39From a click to a leadWhen someone from your campaign fills in your landing page's form, they become a warm lead linked to that campaign, and their entry lands in your inbox to answer.Film · 1:37